\n.clx-support-page{--clx-bg:#010709;--clx-bg-soft:#071015;--clx-surface:#081117;--clx-surface-2:#0c151b;--clx-surface-3:#101b22;--clx-line:rgba(39,240,138,.14);--clx-line-strong:rgba(39,240,138,.28);--clx-green:#27f08a;--clx-green-2:#22c55e;--clx-green-3:#4ade80;--clx-title:#27f08a;--clx-text:#eefcf3;--clx-text-soft:#b7c4bd;--clx-muted:#8da199;--clx-shadow:0 0 0 1px rgba(39,240,138,.08),0 18px 48px rgba(0,0,0,.34),0 0 24px rgba(39,240,138,.08);--clx-shadow-hover:0 0 0 1px rgba(39,240,138,.18),0 20px 58px rgba(0,0,0,.42),0 0 30px rgba(39,240,138,.14);--clx-radius-xl:28px;--clx-radius-lg:22px;--clx-radius-md:18px;--clx-radius-sm:14px;--clx-font-title:Inter, system-ui, -apple-system, "Segoe UI", Roboto, Arial, sans-serif;--clx-font-base:Inter, system-ui, -apple-system, "Segoe UI", Roboto, Arial, sans-serif;--clx-max:1240px}.clx-support-page,.clx-support-page 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(max-width:1100px){.clx-support-hero-grid{grid-template-columns:1fr}.clx-support-grid-4{grid-template-columns:repeat(2,minmax(0,1fr))}.clx-support-choice-grid{grid-template-columns:1fr 1fr}}@media (max-width:767px){.clx-support-section{padding:30px 0}.clx-support-title{font-size:20px}.clx-support-hero,.clx-support-map,.clx-support-accordion-panel,.clx-support-final{padding:18px}.clx-support-grid-4,.clx-support-choice-grid{grid-template-columns:1fr}.clx-support-hero h1{max-width:none}.clx-support-cta-row{flex-direction:column}.clx-support-btn{width:100%}.clx-support-step{grid-template-columns:42px 1fr}.clx-support-acc-btn{grid-template-columns:minmax(0,1fr) 26px;align-items:start;column-gap:10px;padding:16px 16px;font-size:.84rem;line-height:1.3}.clx-support-acc-btn>span:first-child{padding-top:1px}.clx-support-acc-icon{width:26px;height:26px;min-width:26px;min-height:26px;justify-self:end;align-self:start;margin-top:1px}.clx-support-acc-content{padding:0 16px 16px}}@media (prefers-reduced-motion:reduce){.clx-support-motion,.clx-support-card,.clx-support-step,.clx-support-choice,.clx-support-btn,.clx-support-acc-panel,.clx-support-acc-icon{transition:none!important}.clx-support-motion{opacity:1!important;transform:none!important}}<\/style><div class="clx-support-page" id="clx-support-page"><div class="clx-support-wrap"><p class="clx-support-sr">P\u00e1gina de suporte da Cobraleds com orienta\u00e7\u00f5es sobre como solicitar ajuda,quais informa\u00e7\u00f5es enviar e como direcionar cada tipo de demanda. <\/p><section class="clx-support-section"><div class="clx-support-panel clx-support-hero clx-support-motion from-bottom"><div class="clx-support-hero-grid"><div class="clx-support-hero-copy clx-support-motion from-left clx-support-delay-1"><span class="clx-support-kicker">Suporte Cobraleds<\/span><h1>O caminho certo para resolver sua solicita\u00e7\u00e3o com mais agilidade<\/h1><p>Esta p\u00e1gina ajuda a direcionar seu atendimento com mais clareza. Aqui voc\u00ea entende qual canal usar,quais dados enviar e como organizar sua solicita\u00e7\u00e3o para facilitar a an\u00e1lise da equipe da Cobraleds. <\/p><div class="clx-support-badges"><span class="clx-support-pill">Atendimento oficial<\/span><span class="clx-support-pill">Orienta\u00e7\u00e3o objetiva<\/span><span class="clx-support-pill">Fluxo mais claro<\/span><\/div><div class="clx-support-cta-row"><a class="clx-support-btn clx-support-btn--primary" href="\/contato\/">Ir para contato<\/a><a class="clx-support-btn clx-support-btn--secondary" href="\/faq\/">Ver FAQ<\/a><\/div><\/div><div class="clx-support-hero-flow clx-support-motion from-right clx-support-delay-2"><p class="clx-support-flow-title">Como usar esta p\u00e1gina<\/p><div class="clx-support-steps"><article class="clx-support-step clx-support-motion from-right clx-support-delay-1"><div class="clx-support-step-no">01<\/div><div><h3>Identifique o tema<\/h3><p>Entenda se sua necessidade envolve compra,pedido,frete,troca,produto ou outra situa\u00e7\u00e3o.<\/p><\/div><\/article><article class="clx-support-step clx-support-motion from-right clx-support-delay-2"><div class="clx-support-step-no">02<\/div><div><h3>Separe as informa\u00e7\u00f5es<\/h3><p>N\u00famero do pedido,nome,e-mail,descri\u00e7\u00e3o objetiva e imagens ajudam a acelerar a an\u00e1lise.<\/p><\/div><\/article><article class="clx-support-step clx-support-motion from-right clx-support-delay-3"><div class="clx-support-step-no">03<\/div><div><h3>Use o canal oficial<\/h3><p>O ideal \u00e9 sempre utilizar os meios oficiais da Cobraleds para garantir rastreabilidade do atendimento.<\/p><\/div><\/article><article class="clx-support-step clx-support-motion from-right clx-support-delay-4"><div class="clx-support-step-no">04<\/div><div><h3>Aguarde a an\u00e1lise<\/h3><p>Dependendo do caso,a equipe pode solicitar dados adicionais antes de concluir o retorno.<\/p><\/div><\/article><\/div><\/div><\/div><\/div><\/section><section class="clx-support-section"><div class="clx-support-section-head clx-support-motion from-bottom"><div><span class="clx-support-kicker">Entrada r\u00e1pida<\/span><h2 class="clx-support-title">Que tipo de ajuda voc\u00ea precisa?<\/h2><p class="clx-support-subtitle">Os blocos abaixo ajudam a orientar o cliente antes de abrir um atendimento. <\/p><\/div><\/div><div class="clx-support-grid-4"><article class="clx-support-card clx-support-motion from-bottom clx-support-delay-1"><div class="clx-support-card-icon"><svg viewBox="0 0 24 24" aria-hidden="true"><rect x="3" y="6" width="18" height="12" rx="2"><\/rect><path d="M3 10h18"><\/path><path d="M7 14h4"><\/path><\/svg><\/div><h3>D\u00favida antes da compra<\/h3><p>Ideal para orienta\u00e7\u00e3o sobre produtos,categorias,compatibilidade e escolha mais alinhada \u00e0 sua necessidade.<\/p><\/article><article class="clx-support-card clx-support-motion from-bottom clx-support-delay-2"><div class="clx-support-card-icon"><svg viewBox="0 0 24 24" aria-hidden="true"><path d="M3 8h11v8H3z"><\/path><path d="M14 11h3l4 3v2h-7z"><\/path><circle cx="7.5" cy="18.5" r="1.5"><\/circle><circle cx="17.5" cy="18.5" r="1.5"><\/circle><\/svg><\/div><h3>Pedido,frete ou entrega<\/h3><p>Use quando a solicita\u00e7\u00e3o estiver relacionada a processamento do pedido,rastreamento ou status log\u00edstico.<\/p><\/article><article class="clx-support-card clx-support-motion from-bottom clx-support-delay-3"><div class="clx-support-card-icon"><svg viewBox="0 0 24 24" aria-hidden="true"><path d="M12 6v6l4 2"><\/path><circle cx="12" cy="12" r="9"><\/circle><\/svg><\/div><h3>Troca,devolu\u00e7\u00e3o ou an\u00e1lise<\/h3><p>Indicado para arrependimento,defeito de fabrica\u00e7\u00e3o,confer\u00eancia de item e solicita\u00e7\u00f5es de p\u00f3s-venda.<\/p><\/article><article class="clx-support-card clx-support-motion from-bottom clx-support-delay-4"><div class="clx-support-card-icon"><svg viewBox="0 0 24 24" aria-hidden="true"><path d="M12 3l7 3v6c0 4.5-3 7-7 9-4-2-7-4.5-7-9V6l7-3Z"><\/path><\/svg><\/div><h3>Conta,privacidade ou uso<\/h3><p>Para d\u00favidas envolvendo dados pessoais,acesso,cadastro,navega\u00e7\u00e3o ou regras gerais da plataforma.<\/p><\/article><\/div><\/section><section class="clx-support-section"><div class="clx-support-panel clx-support-map clx-support-motion from-bottom"><div class="clx-support-section-head"><div class="clx-support-motion from-left"><span class="clx-support-kicker">Mapa do atendimento<\/span><h2 class="clx-support-title">Como organizar sua solicita\u00e7\u00e3o<\/h2><p class="clx-support-subtitle">Um fluxo visual para ajudar o cliente a abrir um atendimento com mais precis\u00e3o. <\/p><\/div><\/div><div class="clx-support-map-flow"><article class="clx-support-map-step clx-support-motion from-bottom clx-support-delay-1"><div class="clx-support-map-step-head"><div class="clx-support-map-step-no">01<\/div><h3 class="clx-support-map-step-title">Entenda qual \u00e9 o assunto<\/h3><\/div><div class="clx-support-choice-grid"><div class="clx-support-choice"><strong>Pr\u00e9-venda<\/strong><span>D\u00favidas sobre produto,categoria,aplica\u00e7\u00e3o e escolha antes da compra.<\/span><\/div><div class="clx-support-choice"><strong>P\u00f3s-pedido<\/strong><span>Quest\u00f5es ligadas a pagamento,rastreamento,expedi\u00e7\u00e3o,entrega e confer\u00eancia do pedido.<\/span><\/div><div class="clx-support-choice"><strong>P\u00f3s-venda<\/strong><span>Troca,devolu\u00e7\u00e3o,defeito de fabrica\u00e7\u00e3o ou necessidade de an\u00e1lise t\u00e9cnica do item.<\/span><\/div><\/div><\/article><article class="clx-support-map-step clx-support-motion from-bottom clx-support-delay-2"><div class="clx-support-map-step-head"><div class="clx-support-map-step-no">02<\/div><h3 class="clx-support-map-step-title">Separe os dados certos<\/h3><\/div><div class="clx-support-choice-grid"><div class="clx-support-choice"><strong>Dados b\u00e1sicos<\/strong><span>Nome,e-mail e,quando houver compra,n\u00famero do pedido ajudam a localizar o atendimento.<\/span><\/div><div class="clx-support-choice"><strong>Descri\u00e7\u00e3o objetiva<\/strong><span>Explique de forma clara o que aconteceu,quando aconteceu e qual resultado voc\u00ea espera.<\/span><\/div><div class="clx-support-choice"><strong>Materiais de apoio<\/strong><span>Fotos,v\u00eddeos,prints ou comprovantes podem ser importantes em alguns tipos de an\u00e1lise.<\/span><\/div><\/div><\/article><article class="clx-support-map-step clx-support-motion from-bottom clx-support-delay-3"><div class="clx-support-map-step-head"><div class="clx-support-map-step-no">03<\/div><h3 class="clx-support-map-step-title">O que pode acontecer depois do envio?<\/h3><\/div><div class="clx-support-choice-grid"><div class="clx-support-choice"><strong>Retorno direto<\/strong><span>Quando a informa\u00e7\u00e3o j\u00e1 \u00e9 suficiente,a equipe pode responder diretamente com a orienta\u00e7\u00e3o adequada.<\/span><\/div><div class="clx-support-choice"><strong>Pedido de complemento<\/strong><span>Em alguns casos,a Cobraleds pode solicitar dados adicionais antes de concluir a an\u00e1lise.<\/span><\/div><div class="clx-support-choice"><strong>Encaminhamento interno<\/strong><span>Demandas espec\u00edficas podem depender de verifica\u00e7\u00e3o operacional,log\u00edstica,t\u00e9cnica ou administrativa.<\/span><\/div><\/div><\/article><\/div><\/div><\/section><section class="clx-support-section"><div class="clx-support-panel clx-support-accordion-panel clx-support-motion from-bottom"><div class="clx-support-section-head"><div><span class="clx-support-kicker">Orienta\u00e7\u00f5es r\u00e1pidas<\/span><h2 class="clx-support-title">Antes de abrir um atendimento<\/h2><p class="clx-support-subtitle">Um bloco objetivo para reduzir ru\u00eddo e ajudar o cliente a acionar o canal certo. <\/p><\/div><\/div><div class="clx-support-accordion"><div class="clx-support-acc is-open"><button class="clx-support-acc-btn" type="button"><span>Que informa\u00e7\u00f5es devo enviar em uma solicita\u00e7\u00e3o sobre pedido?<\/span><span class="clx-support-acc-icon">+<\/span><\/button><div class="clx-support-acc-panel"><div class="clx-support-acc-inner"><div class="clx-support-acc-content"><p>O ideal \u00e9 informar nome,e-mail utilizado na compra,n\u00famero do pedido e uma descri\u00e7\u00e3o objetiva da d\u00favida ou do problema.<\/p><\/div><\/div><\/div><\/div><div class="clx-support-acc"><button class="clx-support-acc-btn" type="button"><span>Quando vale enviar fotos,v\u00eddeos ou prints?<\/span><span class="clx-support-acc-icon">+<\/span><\/button><div class="clx-support-acc-panel"><div class="clx-support-acc-inner"><div class="clx-support-acc-content"><p>Esses materiais s\u00e3o especialmente \u00fateis em casos de avaria,diverg\u00eancia no recebimento,defeito aparente,erro log\u00edstico ou quando a equipe precisar entender melhor a situa\u00e7\u00e3o.<\/p><\/div><\/div><\/div><\/div><div class="clx-support-acc"><button class="clx-support-acc-btn" type="button"><span>Posso resolver tudo pelo FAQ sem falar com a equipe?<\/span><span class="clx-support-acc-icon">+<\/span><\/button><div class="clx-support-acc-panel"><div class="clx-support-acc-inner"><div class="clx-support-acc-content"><p>O FAQ ajuda bastante em d\u00favidas gerais. Mas,quando o caso \u00e9 espec\u00edfico ao seu pedido,pagamento,entrega ou solicita\u00e7\u00e3o de p\u00f3s-venda,o ideal \u00e9 falar com a Cobraleds pelos canais oficiais.<\/p><\/div><\/div><\/div><\/div><div class="clx-support-acc"><button class="clx-support-acc-btn" type="button"><span>Qual a diferen\u00e7a entre suporte e contato?<\/span><span class="clx-support-acc-icon">+<\/span><\/button><div class="clx-support-acc-panel"><div class="clx-support-acc-inner"><div class="clx-support-acc-content"><p>Suporte organiza o fluxo e ajuda a entender como abrir a solicita\u00e7\u00e3o corretamente. A p\u00e1gina de contato \u00e9 o ponto de a\u00e7\u00e3o para enviar a mensagem \u00e0 equipe.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class="clx-support-section"><div class="clx-support-panel clx-support-final clx-support-motion zoom-soft"><span class="clx-support-kicker">Pr\u00f3ximo passo<\/span><h2 class="clx-support-title">Pronto para falar com a equipe?<\/h2><p>Se voc\u00ea j\u00e1 sabe qual \u00e9 a sua necessidade,siga para a p\u00e1gina de contato e envie sua solicita\u00e7\u00e3o pelos canais oficiais da Cobraleds. <\/p><div class="clx-support-cta-row"><a class="clx-support-btn clx-support-btn--primary" href="\/contato\/">Ir para contato<\/a><a class="clx-support-btn clx-support-btn--secondary" href="\/faq\/">Voltar ao FAQ<\/a><\/div><\/div><\/section><\/div><\/div><script>(function (){var root=document.getElementById('clx-support-page');if (!root) return;var motionEls=root.querySelectorAll('.clx-support-motion');var io=new IntersectionObserver(function (entries){entries.forEach(function (entry){if (entry.isIntersecting){entry.target.classList.add('is-in');io.unobserve(entry.target)}})},{threshold:.14,rootMargin:'0px 0px -40px 0px'});motionEls.forEach(function (el){io.observe(el)});var accs=root.querySelectorAll('.clx-support-acc');accs.forEach(function (acc){var btn=acc.querySelector('.clx-support-acc-btn');if (!btn) return;btn.addEventListener('click',function (){var isOpen=acc.classList.contains('is-open');accs.forEach(function (item){item.classList.remove('is-open')});if (!isOpen) acc.classList.add('is-open')})});var cards=root.querySelectorAll('.clx-support-card, .clx-support-step, .clx-support-choice');cards.forEach(function (card){card.addEventListener('mousemove',function (e){if (window.innerWidth < 1024) return;var rect=card.getBoundingClientRect();var x=e.clientX - rect.left;var y=e.clientY - rect.top;var moveX=(x \/ rect.width - .5) * 6;var moveY=(y \/ rect.height - .5) * 6;card.style.transform='translateY(-4px) rotateX('+(-moveY)+'deg) rotateY('+moveX+'deg)'});card.addEventListener('mouseleave',function (){card.style.transform=''})})})();<\/ .clx-support-page button,.clx-support-page button:hover{border:none!important;border-color:transparent!important;background:transparent!important;color:inherit!important;box-shadow:none!important;outline:none!important}